Get support.

One question, so this goes the right way

Is this about your own access, or someone else’s?

For someone else’s access, email is the right door

Anything about another person’s access is their information, and this form shouldn’t carry it. Email [email protected] with the subject “Support — access help”, and tell us there what they can’t get into.

For a match concern, email is the right door — not this form

A concern about an introduction can involve another company’s information as well as yours, and a web form is the wrong container for that. Email [email protected] with the subject “Support — match concern”. A person reads it, and the details stay in that email thread — they are never copied into a shared tracker. (Arcturus’s part in any match ends at the introduction; a concern about one is still ours to hear.)

For privacy, email is the right door — not this form

This category is about personal information, and a web form is the wrong container for it. Two faster routes:

• Mailing lists: to change or leave a list, use the manage link in the footer of any email we’ve sent you — it takes effect immediately, no ticket needed.
• Anything else about your information or consent: email [email protected] with the subject “Privacy — support request”. A person reads it, we reply from that mailbox, and your message is never copied into a shared tracker.

For security, email is the right door — not this form

Details of a security problem shouldn’t travel through a public web form. Email [email protected] with the subject “Support — security”. If the problem looks active or urgent, say so in the subject line and we’ll treat it that way.

Thank you for reporting it. We’d rather hear about a problem than not, and reporting one in good faith will never be held against you.

That report belongs in email

Stopped — this looks like it contains a password, sign-in code, or a Social Security number. Those never belong in this form, so nothing was sent. If your report needs details like that to make sense, it belongs in email instead: [email protected] — a person will handle it there.

Got it — thank you.

Your support reference: AXV-0

We’ve received your report and it’s in the queue a person works from — not a bot queue. We’ll reply by email from [email protected], usually within two business days. Quote your reference if you write again. Nothing about your report is posted publicly.

Report something else

Please email that one

We couldn’t file that report just now, so nothing was saved. Please email it to [email protected] instead — a person reads that mailbox, and your report will be tracked from there.